Energy Services
Efficient customer service and increased sales in the energy sector
Our Energy Services offer customized customer service and sales services.
They are the ideal solution for companies in the energy sector that want to improve their customer service, optimize their sales activities and remain competitive in the long term. With our highly qualified team, we take care of your customers, increase sales through targeted cross-selling measures and successfully win back customers who have moved away.
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OurServices
Customer engagement
Personal and professional customer service:
Excellent customer service is the key to long-term customer satisfaction and loyalty. Our dedicated team provides friendly and competent support for your customers across various channels.
Fast and efficient processing of inquiries by phone, email and chat
High availability thanks to flexible staff deployment, even at peak times
Individual consulting for customers with specific concerns
Cross-selling & customer recovery
Increasing sales through targeted measures:
Use our know-how to persuade existing customers to purchase higher-value products or additional services through targeted offers and to win back lost customers.
Identification of cross-selling potential based on customer data
Personalized sales strategies to increase the closing rate
Proactively winning back customers who have left through a targeted approach
Expert advice for photovoltaics & heat pumps
Competent support for your customers:
The energy transition is in full swing and many customers are looking for sustainable solutions. Our consulting team will inform and support your customers in switching to renewable energies.
Individual advice on photovoltaic and heat pump solutions
Support in decision-making and analysis of funding opportunities
Support throughout the entire purchase and installation process
Multi-/omnichannel customer service
Flexible communication via different channels:
Today's customers want to communicate via their preferred channel. We make sure that you meet your customers where they are.
Phone support with fast response times
Professional email and chat support with a high resolution rate
Integration of social media and other digital channels
Data management & CRM solutions
Efficient management of your customer data
A professional CRM system and optimized data processes are essential for efficient customer service and targeted marketing.
Structured maintenance and management of customer data
Use of modern CRM technologies to automate processes
Data analyses to identify new business opportunities
Get your individual offer
Yourbenefits
Focus on your core business
You can concentrate on strategic tasks while we take care of the operational processes.
Higher customer satisfaction
Professional support and fast response times strengthen customer loyalty.
Minimization of service bottlenecks
Through flexible resource management, we guarantee you maximum service availability, even at peak times.
Rapid implementation
Our proven processes enable rapid implementation and immediate relief.
Increase sales
Make the most of your market potential through targeted cross-selling and customer recovery
Need more information? We are happy to help!
WhyTrenkwalder
Many years of expertise in the energy sector
Our in-depth expertise in the energy sector enables us to understand specific challenges and offer tailor-made solutions that meet the special requirements of companies in the energy sector.
Reliable key performance indicators
Our performance in existing projects speaks for itself - with outstanding KPIs. We achieve an average availability rate of 98% for telephone inquiries, with an average response time of just 14 seconds.
Maximum process security and compliance
With the highest security standards and comprehensive GDPR compliance, we guarantee reliable handling of all processes - particularly relevant for sensitive customer data in the energy sector.
Excellently trained agents for energy services
Through targeted training programs for our employees, we ensure in-depth industry knowledge and excellent customer service, specifically tailored to the energy sector. Our agents are trained not only to answer questions, but also to actively contribute to solving problems.
Scalability at peak times
Our flexible resource management enables companies to guarantee consistently high service quality even during peak periods or seasonal peaks. Through the targeted deployment of additional resources and intelligent workforce management, we reduce waiting times and keep service levels consistently high.
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Our way tosuccess
Structured onboarding process
Our structured onboarding process ensures that all agents, technology, processes and the project organization are optimally prepared for service delivery to guarantee the highest service quality and performance.
Accurate recruiting and established training concept
Service quality begins with the selection of the best employees. Our structured approach to recruiting ensures that we select the best talent for our joint project in order to meet the highest quality standards.
Efficient project management and quality assurance
Efficient, KPI-driven project management is of central importance, whereby clear performance and quality KPIs are defined for each employee and the entire team, communicated and monitored through transparent reporting.
Next Level CRM
Trenkwalder uses and invests in technology solutions to support our customer service employees in the provision of services, reduce costs and sustainably increase efficiency and quality.