Health Care Services
for your practice organization reliable, secure and professional
With our Health Care Services, we offer an efficient, comprehensive solution for the healthcare industry. Our services optimize communication with your patients, relieve the burden on practice management and ensure smooth appointment management, proactive patient care and fast response times – around the clock.
From a 24/7 call service and efficient appointment planning to emergency management – we offer you customized solutions that optimize your processes and improve patient communication. Let our experienced team take the pressure off you and benefit from a service that makes your practice organization more efficient in the long term.
This allows you to focus on what is important: providing your patients with the best possible care.
OurServices
Call answering (24/7) & call-back service
24/7 availability:
professional call answering around the clock so that patient enquiries are processed quickly and efficiently.
Personalized greeting:
all calls are answered in the name of your practice, medical care center or clinic to ensure a consistently professional image.
Direct call forwarding and call-back service:
Calls are forwarded directly to the responsible staff member or call-backs are scheduled efficiently – this considerably reduces the workload on your team on site.
Automated appointment reminders
Reminders by phone, text message or email:
Patients are automatically reminded of upcoming appointments. This reduces no-shows and increases planning security.
Customization:
The reminder texts and calls are tailored to the specific needs of your practice and your patients.
Confirmation and cancellation:
Patients can respond directly to the reminders to confirm or cancel appointments, making organization easier.
Digital anamnesis
Pre-anamnesis:
Patients receive digital anamnesis forms in advance of their appointment, which they can conveniently fill out.
Easy integration:
The collected anamnesis data can be seamlessly integrated into your existing practice management system.
Increased efficiency:
Digital recording saves you time and avoids transcription errors.
Patient information & education
Information calls:
Proactively inform patients about relevant topics such as vaccinations, checkups or new treatment options.
Advice on general questions:
telephone advice on general practice procedures, opening hours and special offers, to relieve the burden on practice staff.
Emergency management
Categorization of calls:
Emergencies are immediately forwarded to the appropriate departments, while less urgent concerns are prioritized accordingly.
Notification in critical cases:
medical staff is immediately informed of urgent calls or requests to increase responsiveness.
Central appointment management & coordination
Takeover of the entire appointment management:
From initial booking to follow-up and possible rescheduling, the entire appointment organization is taken over.
Efficient coordination:
Optimization of schedules by matching available slots, which leads to better capacity utilization and a smooth practice workflow.
Documentation service
Call logs:
All calls are documented and can be integrated into the patient file to ensure seamless patient communication.
Report generation:
Regular reports on call volumes, FAQs and efficiency gains to continuously optimize the service offering.
Your Benefits
Focus on your core business
Facilities can focus on their area of expertise and provide the best resources for patient care.
Improved accessibility and patient service
Outsourced call center solutions significantly improve accessibility for patients and partners—around the clock, if desired.
Flexibility & scalability
In the event of fluctuating demand (e.g., seasonal peaks), services can be flexibly adjusted and scaled up or down at short notice.
Cost efficiency
Outsourcing reduces fixed costs, as we take care of infrastructure, personnel management, and training.
Fast implementation
Thanks to proven processes and experienced teams, outsourcing solutions can be introduced and put to productive use within a short period of time.
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why you shouldwork with us
Experience &industry knowledge
We have been supporting medical facilities for decades and have in-depth knowledge of the specific requirements and challenges of the healthcare industry.
Specialized teams &experts
Our employees are specially trained for the requirements in the healthcare sector – from patient communication to compliance with data protection and security standards.
Cutting-edge technology
We rely on modern, secure and scalable IT infrastructures to ensure efficiency and data security.
IndividualCustomization
Our solutions are tailored to the size and specific requirements of your institution – whether it's a practice, medical care center or clinic.
Security &compliance
We guarantee compliance with all data protection and security requirements (e.g. GDPR) and ensure seamless documentation of all processes.
Flexibility and scalability
Our services grow with you – whether you are dealing with increasing patient numbers or seasonal fluctuations.
Get your individual offer
Outsourcing of IT solutions in healthcare
Healthcare facilities have complex IT requirements – from maintaining electronic records and protecting patient data to managing resources and medical equipment.
Efficiency through specialization:
By outsourcing to specialized IT service providers, you benefit from a high level of expertise and rapid problem solving.
Scalable solutions:
IT services grow with your requirements – from small practices to large hospitals.
Compliance and security:
Our experienced IT partners ensure compliance with data protection and security requirements.
PROFESSIONAL ASSESSMENTGet Assistance
Stable Position
You have an established market presence and a loyal customer base. You focus on increasing profitability and strengthening customer relationships and satisfaction.
Growth and Expansion
You want to enter new markets, expand your product range or increase your presence on a global level.
Innovation and Technology
You are in an innovation phase and invest heavily in research and development. You are developing new technologies or products to differentiate themselves from the competition and drive future growth.
Restructuring or Realignment
You are in a phase of restructuring or reorientation. You want to focus on new target markets, revise your business model or enter into strategic partnerships to strengthen your position in the market.
Challenges
You are currently facing challenges. You are in economic difficulties and you want to take action to overcome them and improve your position.
