FAQ

We are one of the leading partners in Europe for holistic hybrid solutions in the areas of HR services, outsourcing and technology. We cover all needs in all facets of today's value chain and provide reliable support in the further development and rapid change of today's world time at the same time.
A fixed business model? We don't have one!
We are constantly improving and changing in order to respond appropriately to the challenges of our time.

Trenkwalder has customised holistic solutions for you. For more information and to arrange a consultation, please click here and let us know how we can help you. We will then contact you without delay.

The term "personnel services" refers to services relating to the deployment of personnel. These include the placement of applicants, the employment of staff in various companies and other services in the field of personnel consulting.

Is your headcount changing due to peaks in demand? Is your company heavily dependent on suppliers and/or customers? Your time resources for recruiting are limited? Then temporary staffing may be a suitable HR solution for your company. Achieve targeted cost and planning security for your personnel with our services. Contact us today using our form.

Are you looking for candidates who are difficult to find on the market? Do you want to save time and minimise the risk of a bad hire? Then outsource your recruitment process to Trenkwalder – so you can concentrate on your core business.

With temporary staffing, on the other hand, employees work for you and on your behalf, but are employed by Trenkwalder.

As part of business process outsourcing, we support companies in handling internal processes and functions along the entire value chain.

Together with our clients, we define the framework parameters of the process service to be outsourced and implement them - with personnel, technology and expertise.

You can choose to draw on our local, European (nearshore) or international (offshore) talent pool.

Through process automation and innovative technologies, we make it easier for you to deal with cost pressure, skills shortages and increased complexity.

There are various scenarios in which BPO makes sense for you. We support companies in eliminating bottlenecks in the processing of customer inquiries, increasing service quality in customer service, taking sales to the next level and handling internal processes more digitally, quickly and efficiently. The customer always remains in the driver's seat thanks to intensive coordination and transparent reporting.

We help you to exploit the advantages of BPO:

• Flexibility & Scaling

• Utilization of best practices

• Access to expertise

• Increase customer satisfaction

• Risk management & diversification

• Increased efficiency & cost reduction
  

We operate nationally and internationally in over 15 countries to provide our customers with a high quality and competitive service. Our services are offered in various languages.

As your flexible and competent outsourcing partner, we are able to provide you with comprehensive support.

Please contact us and we will create a customized solution for you.

Potential example processes:

• Customer service by phone, chat, email

• Inbound telephony

• Outbound telephony - e.g. sales or product advice

• IT & technical support

• Receivables management & KYC

• Billing services

• Customer recovery

Depending on the scope and complexity of the job, we are able to fully support you within 4-8 weeks.

Our onboarding process includes the following steps:

• Process mapping & project planning

• Training & education

• Onboarding employees

• Technical setup

• Test and ramp-up of service activities

• By arrangement: Implementation of IT risk assessment

We observe bottlenecks at our potential customers, particularly during peak loads. Thanks to our active peak management, we are able to react flexibly to peak times and absorb the additional load. We have access to an extensive talent pool and can provide you with the right scaling options.

Quality is our top priority. We support our customers throughout the entire process with a dedicated project team. Thanks to our extensive operational experience and on the basis of a detailed needs analysis, we create a realistic milestone plan for the outsourcing project. Our quality and training approach ensures a high standard of quality in all our projects. To this end, we use train-the-trainer concepts, key users and quality performance reporting. Together with our employees, we ensure that every customer receives the best possible customer experience.

Technology solutions offer companies extensive benefits. Automation solutions in particular enable companies to increase the quality and efficiency of core processes and value-adding activities.

In addition, well-founded decisions can be made and communicated effectively on the basis of high-quality data.

Overall, technology solutions help companies to remain competitive and drive innovation.

We have digitized the entire employee life cycle.

• Application process

• Onboarding process

• Payroll process

Artificial intelligence (AI) helps you to receive tailor-made, personalized solutions and improve customer service overall. In addition, AI offers you round-the-clock availability.

Artificial intelligence (AI) is a component in automated processes to optimize your customer experience.

We ensure data security through our Group-wide established technical and organizational measures. These include the use of state-of-the-art technology solutions to protect our data and our customers' data from unauthorized access, loss or misuse.